01884 266 226

Delivery Information

If you order is in stock we will dispatch this within 2 working days. If we need to make your order, our leadtimes are 5-10 working days. IF YOU NEED AN ITEM FOR AN EVENT OR BIRTHDAY PLEASE ADD A COMMENT AT CHECKOUT OR CALL US TO ENSURE THIS. All delivery guidelines apply after dispatch. Custom leotards that are bespoke items made for a club, own designs or A Star designs that you have customised normally have a lead time of 3-4 weeks unless advised. If you have a deadline please contact us by e-mail or telephone and we will try and help. For out of stock items or changes to our normal delivery times we will contact you with available options. You can track your order using the enquiry form in the Contact Us section of the website, however if you fail to receive your goods then either e-mail us at sales@astar.uk.com or telephone Customer Services on 01884 266226.

UK Delivery

We offer 2 postal services to all UK addresses. First class royal mail, this often arrives next day but cannot be tracked or guaranteed. The above service is not guaranteed to arrive with in the time mentioned, this is the time we advise for delivery after we have made the item. We also offer Special Delivery which is a Royal Mail service that guarantees your item is with you by 1 o’clock the next working day after it has been despatched. We would recommend this service if you need your item quickly for an event or a gift. If you have a deadline then leave us a message at checkout so that we can work to this for you or keep you informed if there is a problem.

EU Delivery

There are 3 different options for European deliveries but not all are available in all countries. When you select a country for delivery at checkout the options for the Country will appear. The options are:

International Standard - delivery Via Royal Mail to normally arrive within 5 working days after dispatch.

International Tracked – delivery via Royal Mail to normally arrive within 3-5 working days after dispatch.

International Tracked and signed for - delivery via Royal Mail to normally arrive within 3-5 working days after dispatch.

Rest of the World Delivery

If you are ordering an item to be shipped to Canada, USA, Norway, Iceland or Denmark your parcel may be subject to an importation tax on arrival into your country. A Star is not responsible for this charge. Please check your local rules before ordering.

There are 3 different options for Worldwide deliveries but not all are available in all countries. When you select a country for delivery at checkout the options for the Country will appear. The options are:

International Standard - delivery Via Royal Mail to normally arrive within 7 working days after dispatch.

International Tracked – delivery via Royal Mail to normally arrive within 5-7 working days after dispatch.

International Tracked and signed for - delivery via Royal Mail to normally arrive within 5-7 working days after dispatch.

Please Note: Parcels being sent to part of the USA and Canada may be sent using a courrier for customs reasons. Your contact details will be passed onto our trusted courrier so they can update you on the progress of your delivery.

If you need goods to arrive quickly and want to have them sent via a courier for speed then please contact us on 01884 266226 or by e-mail and we can quote prices for you. A Star cannot accept responsibility for any local tax charges on arrival into your country.