Terms & Conditions
You are advised to fully read these terms and conditions and all information on this web site. By placing an order, you accept the following terms and conditions.
In these conditions:
Working Day means a weekday other than Saturday or Sunday when the banks are open for business in the City of London.
Company means A Star Leotards.
Conditions means these standard terms and conditions of sale to include any special terms and conditions agreed in writing between the Customer and the Company.
Contract means the Contract between the Customer and the Company for the sale and purchase of Goods.
Customer means a business or a consumer (as the case may be) whose order for the goods is accepted by the Company.
Goods means the items which the Company is to supply in accordance with these conditions.
The Company’s employees, agents or representatives are not authorised to make any representations concerning the Goods unless such representations are confirmed in writing by an authorised representative of the Company.
No order submitted by the Customer shall be deemed to be accepted by the Company until the Goods have been despatched to the Customer and an invoice sent to the Customer for the value of the Goods.
The Customer shall be responsible for ensuring the accuracy of the order submitted by the Customer including confirming in writing any telephone orders and for giving the Company any necessary information relating to the Contract and delivery (as the case may be) within a sufficient time to enable the Company to deliver the Goods to the premises notified to the Company by the Customer.
The price of the Goods shall either be the price payable for the Goods at the time of acceptance of the Customer’s order in accordance with the above or in cases where the Customer has paid for the Goods by credit card or cheque and payment has cleared the price paid for the goods by the Customer at the time when payment cleared subject to the Company reserving the right by giving notice in writing to the customer at any time before delivery to increase the price of the goods to reflect any increase in the cost of the Goods to the company which is due to any matters beyond the Company’s reasonable control, including (without limitation) any increase in VAT, transport costs, carriage, postage and packaging and any other applicable duties and taxes.
All prices stated in any Company’s Catalogue, sales literature, lists or documentation (issued by the Company in whatever form and on whatever media) may be altered by the Company at any time without giving notice to the Customer. Prices for children’s sized leotards will not have VAT charged as they are zero rated for VAT purposes however on Adult sizes over 14 VAT will be charged. If government changes are made to these then the VAT will apply as per these changes.
The Customer shall be liable for any reasonable costs incurred by the Company in the event of variation or suspension of any order by the Customer.
The total price will be the price of the Goods, any applicable VAT, carriage, postage and packaging and any other duties, taxes and applicable charges in relation to the Goods which the Customer shall additionally be liable to pay to the Company.
TERMS OF PAYMENT
Subject to any other provisions in these conditions, the Customer must pay the Company in full for any goods which he orders, either by debit card, credit card or cheque and the Goods in question shall only be dispatched to the Customer (in the case of payment by cheque or credit card) when the Company is satisfied that the payments in question have cleared.
The Company shall deliver the Goods to any premises (whether in the United Kingdom or in any other Country) notified to the company by the Customer.
The Company shall use it’s reasonable endeavours to deliver the Goods to the premises stated by the Customer by any delivery date estimated by the Company and for the avoidance of doubt the Customer acknowledges that the delivery date is not guaranteed on the essence of the Contract and that the Company shall in no circumstances be liable to the Customer for any losses, damages or charges incurred by the Customer due to the late delivery of the Goods.
Goods delivered to the Customer shall be deemed accepted by the Customer and the Customer shall inspect the Goods immediately on delivery and in all cases shall inform the Company in writing within 10 (ten) days of delivery of any damage, shortages or non delivery of Goods.
Where the goods are being purchased by a business for use in business and delivered in instalments each delivery shall constitute a separate contract and failure by the company to deliver one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as repudiated.
If the Customer fails to take delivery of the Goods (or fails to provide the Company adequate delivery instructions at the time stated for delivery otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then without prejudice to any other rights or remedies available to it the Company may:
a) Store the goods until actual delivery is arranged and executed.
b) If delivery cannot be arranged, sell the goods at the best price readily obtainable and charge the Customer any shortfall below the price obtained under the Contract.
Risk of damage to or loss of the Goods shall pass to the Customer:
a) When the Customer collects the goods or
b) In the case of Goods which are being delivered to the Customer’s premises, at the time of delivery, or if the Customer wrongfully fails to take delivery of the Goods, at the time when the Company has tendered delivery of the goods to the Customer.
The Company shall not be responsible for any delay in delivery of the goods or any part thereof and for any failure in the performance of any of it’s obligations caused by factors outside it’s control. If incorrect delivery address is given to the Company then it is the responsibility of the Customer and the risk of return of goods is that of the Customer.
Export or Import Licenses
The Customer shall be responsible for obtaining all licenses for the export or import of the Goods and for obtaining any other licenses required for the delivery or sale of the Goods in the country of destination.
Any typing clerical or other error or omission in any catalogue, sales literature, price list, dispatch note, invoice or other documentation or any information issued by the Company (in whatever form and on whatever media) shall be subject to correction without liability on the part of the Company.
All fabrics are tested for Colour fastness and therefore the Company will only replace garments that run if a whole batch of fabric is faulty. Individual washing problems are not a fault of manufacture. Please ensure you read the directions for washing carefully and follow them exactly to keep your garments in good condition. Foiled fabrics such as Shimmers are created for their aesthetic value and are great for visual performance. However they do dull with wear and have a short life span, it is the nature of the fabric and cannot be guaranteed.
TRACKING YOUR ORDER
We endeavour to despatch your order within 5 working days (it may be 10 days at busy period ie Xmas but this will be noted on the website). Personalised goods will take up to 2-3 weeks. If you need your order quicker than this then please contact us to let us know by e-mail or telephone and we will try and help. If your items are out of stock and we cannot meet our normal delivery times we will contact you to let you know and give you the options available. You can track your order using the enquiry form in the Contact Us section of the website, however if you fail to receive your goods then either e-mail us at email@example.com or telephone our Customer Services Department on 01884 266226.
Standard full priced products (excluding customised garments & bespoke club kit) come with a no quibble refund or exchange policy valid for 14 days from the date you receive the goods. Simply return the goods in the condition in which they were sent, to the address shown on the invoice and in accordance with your request we will exchange or refund the value of the items in full. Customised items are non-refundable under any circumstances and therefore it is your responsibility to ensure the correct size and information is given at the time of placing your order. Sale goods are normally end of ranges which we are selling off and therefore we do not refund on these items. If we have the size you require still in stock then we will exchange or offer an alternative. Your statutory rights remain unaffected.
Check the packaging to see if it has been damaged in the post. Please return all items including the packaging to us at the address on your invoice by Royal Mail Recorded Delivery. We will then refund you the postage and send you replacement goods.
INCORRECT SIZE / ITEM
If the size is incorrect please return the goods and packaging in the condition in which they were sold and we will replace with the correct size. Send us a note stating your name, address invoice number and requirements to PO Box 50 Cullompton Exeter EX15 1WZ. Postage and packaging will have to be paid on exchanges where necessary.
CANCELLATION OF ORDER
Under the UK Distance selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 days of delivery. You will be responsible for the cost of returning the goods and any other services we have carried out up to the point of cancellation (ie special delivery charges). It is advisable to return the goods by Royal Mail Recorded Delivery. Once we have received the goods we will refund the relevant cost of the goods.
HOW TO PAY
Card payments can be made by the following cards on the website: Mastercard, Visa, & Debit Cards, Solo& Maestro via Sage Pay. You will be transferred at checkout.
You can also pay by phone using credit/debit cards by calling 01884 266226. When you give us details of your credit/debit card by phone they are only used when the order is processed. See security Policy for more details.
We do not encourage cash payment through the post but if you need to do this please ensure that it is sent via a secure and insured means.
The VAT laws in the UK are such that VAT has to be added to all garments produced for young people aged 14 and over. This being the case we have arranged our sizing chart with sizes up to the age stated ie size 14 is recommended for children up to the age of 14. Children’s sizes are zero rated for VAT purposes and therefore appear cheaper. The larger sizes are marked as Adult sizes, the prices of which include VAT. All orders made for the UK or the European Union are subject to these VAT regulations and are priced accordingly. VAT is charged at the current rate and is subject to change with the UK regulations.
By placing an order you are agreeing to the use of your e-mail address for processing purposes and for use for marketing offers and new products from A Star Leotards. Your information will not be passed on to any third party and will only be used by this company. You can unsubscribe from this marketing at any point by unsubscribing from the link at the bottom of each e-mail.
Credit Card payments are made independently through Sage Pay a secure payment method. You will be transferred to Sage Pay when you have completed your order and payment will be taken by them. They have their own procedures to follow GDPR policies.
If you order goods and pay by phone then once we have used the information to take payment for your order the information is destroyed. We do not recommend that you send card details by e-mail for your own security.
A Star Leotards collects the minimum information required to process your order. The personal information collected e.g. name, address, e-mail is stored on our password protected computer system in line with GDPR guidelines.
We may occasionally use the information to inform you of a promotion or new products. We offer you the opportunity to decline the receipt of such correspondence when you place your order on-line.
WE DO NOT allow the information to be used for any purpose outside A Star Leotards and do not sell or pass Customer base information on to any third parties.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We hope that you will not have cause for complaint but as we are only human we endeavour to solve any complaints as quickly as possible. Please contact us be phone on 01884 266226 or by e-mail firstname.lastname@example.org and let us know what the problem is.
The copyright of all designs and all published material contained on this website or in any A Star Literature belongs to A Star Leotards.
All colours are reproduced to within the limits of the printing process and will vary due to the monitor used and the colour restrictions of each computer. If the matching of colours is important then please send for a swatch of the fabric via e-mail which we will be happy to supply free of charge.
The Company reserves the right to amend these conditions in respect of any promotion, offer or the like made or issued by the Company from time to time in relation of the Goods.
These Conditions shall be governed by and construed in accordance with the laws in England.